Controller / owner: Fidare Limited trading as Fidare
Registered office: 14 Christchurch Road, Kingston, Ringwood, Hampshire, UK. BH24 3AX
Company registration number: 16402926
Contact email: enquiries@fidare.estate
Contact telephone: 01425 529224
1. Who we are
This Privacy Notice explains how Fidare Limited trading as Fidare ("Fidare", "we", "us") collects, uses, and protects personal data when you visit our website or contact us.
We act as the "controller" for the personal data described in this notice, unless stated otherwise.
2. What personal data we collect
We may collect and process the following categories of personal data:
• Identity and contact data: name, email address, telephone number, organisation, role, and any information you provide in correspondence.
• Technical data: IP address, browser type and version, device identifiers, operating system, and basic usage data.
• Enquiry and relationship data: details of your enquiry, meeting notes, and professional communications.
If you provide sensitive information (special category data) in an enquiry, we ask that you avoid doing so unless necessary. If such data is received, we will handle it with appropriate safeguards.
3. How we use your data and our lawful bases
We use personal data only where a lawful basis applies under UK GDPR. Typical purposes and lawful bases include:
• Responding to enquiries and arranging calls or meetings (legitimate interests or taking steps at your request prior to entering a contract).
• Providing services and managing a client relationship (performance of a contract).
• Maintaining business records and professional communications (legitimate interests).
• Improving website performance and measuring usage (consent where required for non-essential cookies; otherwise legitimate interests for essential operation).
• Complying with legal obligations (legal obligation).
4. Cookies and analytics
Our website may use cookies and similar technologies. Essential cookies are required for the website to function. We may also use analytics cookies to understand how the site is used.
Where required, we will ask for your consent before placing non-essential cookies. See our Cookie Policy for details and how to manage your preferences.
5. How we share personal data
We do not sell your personal data. We may share personal data with:
• Service providers who support our business operations (for example hosting, email, document storage, and analytics providers).
• Professional advisers (for example legal, accounting, and insurance) where necessary.
• Authorities or regulators where required by law.
All service providers are expected to protect your data and only process it on our instructions, where applicable.
6. International transfers
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (for example the UK International Data Transfer Agreement, UK Addendum to EU SCCs, or an adequacy decision), as required.
7. Data security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Access is restricted to those with a legitimate business need.
No method of transmission or storage is completely secure. If you have concerns, contact us and we will respond promptly.
8. Data retention
We keep personal data only for as long as necessary for the purposes described, including legal, accounting, and professional obligations.
Typical retention periods include:
• Enquiry data: up to 12 months after last contact.
• Client records: for the duration of the engagement and for 6 years afterwards (or longer where required).
• Website analytics: typically between 14 and 26 months depending on configuration.
9. Your rights
Under UK GDPR, you have rights including:
• Access to your personal data.
• Correction of inaccurate data.
• Erasure (in certain circumstances).
• Restriction of processing (in certain circumstances).
• Data portability (in certain circumstances).
• Objection to processing based on legitimate interests (including direct marketing).
• Withdrawal of consent where processing is based on consent.
To exercise your rights, contact us using the details below. We may need to verify your identity.
10. Complaints
If you have concerns, please contact us first and we will try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO).
11. Third-party links
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy notices.
12. Changes to this notice
We may update this Privacy Notice from time to time. We will post the updated version on this page and update the "Last updated" date.
Contact
Email: enquiries@fidare.estate
Phone and WhatsApp: 01425 529224
Controller: Fidare Limited, 14 Christchurch Road, Kingston, Ringwood, Hampshire, UK. BH24 3AX
